SHIPPING & RETURNS

We ship via courier using a tracking number. If you wish to buy shipping insurance do let us know and we will include it. 
Once full payment is received we will ship your item(s). We will communicate estimated delivery time once the item is shipped. The buyer is responsible for any customs duty, import taxes or fee.

Returns/exchanges are to be communicated within a maximum of 72 hours of receipt of your package and made within 14 business days of receipt of your package upon approval. The item must be returned in its original packaging and conditions via registered insured mail. The customer is responsible for return shipping. We recommend that any return made to us will be fully insured and via a courier that provides tracking information. In the event that a returned package is lost or damaged during the shipment back, we will not be able to refund you. Once we have received the item(s) we will refund the purchase costs, shipping charges will not be refunded. In case of damaged items, please get in touch with us within a maximum of 72 hours from delivery of the order. After this period we won’t be able to accept and process any claim. Every claim must be supported with proofs (e.g. photos).

All returns must be made upon approval to the following address:

Arianna De Luca
Via Muzio Attendolo 83a
00176 Roma